Question 1

Is pickup & delivery really free?

Accepted Answer

Yes — FREE Pickup & Delivery for Sterling Grove clients. Your order is billed through your client portal.

Question 2

What days are pickup and delivery?

Accepted Answer

Pickup is Tuesday. Delivery is Friday.

Question 3

What time do my bags need to be out?

Accepted Answer

Please place bags out by 8:00 AM on pickup day. We pick up between 8:00 AM and 5:00 PM.

Question 4

Do you provide bags?

Accepted Answer

Yes. We provide two VIP bags for you to load throughout the week.

Question 5

Do you handle comforters and bulky bedding?

Accepted Answer

Yes. We provide special comforter bags to make comforter and bedding cleaning easy.

Question 6

How do I track my order?

Accepted Answer

You'll have a client portal where you can update your info, see your virtual wardrobe, and check the status of your order.

Question 7

How do I schedule my first pickup?

Accepted Answer

Use our secure scheduling portal (takes about a minute).

Question 8

Where do I manage my account and preferences?

Accepted Answer

Everything lives in your client portal. Update your contact info, manage garment preferences, view your virtual wardrobe, and check order status — all from one place.

Question 9

Can I track my order status?

Accepted Answer

Absolutely. Log into your client portal anytime to see exactly where your items are in the cleaning process. Full transparency, always.

Question 10

What is a virtual wardrobe?

Accepted Answer

Your virtual wardrobe is a convenient record and history of all items we've cleaned for you and your recent orders. It lives in your client portal and makes reordering effortless.

Question 11

What can I send for cleaning?

Accepted Answer

We handle dry cleaning, laundering, and home textiles — including comforters, duvets, pillows, blankets, and bedding of all kinds. FREE Pickup & Delivery for everything.

Question 12

What if I have special instructions or stains?

Accepted Answer

You can add detailed notes in your client portal when scheduling. For anything urgent or complex, call us directly at 623.632.0656 — we're always happy to help.

Question 13

What if I miss pickup day?

Accepted Answer

No worries at all. You can still sign up anytime and we'll align you to the next Sterling Grove route. Pickups are every Tuesday, so you're never far from your next service.

Question 14

Is there a minimum order?

Accepted Answer

There's no minimum required. Whether it's a single blazer or a full week's wardrobe plus bedding — FREE Pickup & Delivery applies to every order.

Question 15

How do I get started?

Accepted Answer

Simply sign up through our client portal. It takes less than two minutes. Once you're set up, we'll have your Galaxy bags delivered and you'll be on the Sterling Grove route.

Your Sterling Grove Route

Pickup Day

Delivery Day

Bags Out By

Pickup Window

What You Need to Know

Comforter Bags

Sterling Grove Pickup & Delivery FAQs